{"id":15297,"date":"2020-11-12T13:59:36","date_gmt":"2020-11-12T13:59:36","guid":{"rendered":"https:\/\/witadvisor.com\/news\/?p=15297"},"modified":"2026-06-19T16:46:45","modified_gmt":"2026-06-19T19:46:45","slug":"buenas-practicas-para-la-gestion-de-la-experiencia-del-cliente","status":"publish","type":"post","link":"https:\/\/witadvisor.com\/news\/buenas-practicas-para-la-gestion-de-la-experiencia-del-cliente\/","title":{"rendered":"Taller Pr\u00e1ctico | Buenas Pr\u00e1cticas para comenzar a medir y gestionar la Experiencia del Cliente"},"content":{"rendered":"\r\n<p>Preparandonos para el 2021, Te invitamos a participar de este Taller Pr\u00e1ctico donde revisaremos juntos como implementar una buena estrategia de Gesti\u00f3n de Experiencia del Cliente, respondiendo las siguientes preguntas:\u00a0<\/p>\r\n<ul>\r\n<li>Diferencias entre Satisfacci\u00f3n y Experiencia.\u00a0<\/li>\r\n<li><span style=\"font-weight: 400;\">\u00bfC\u00f3mo y d\u00f3nde comenzar a medir la experiencia de nuestros clientes en nuestra empresa?<\/span><\/li>\r\n<li><span style=\"font-weight: 400;\">Claves para la creaci\u00f3n de la encuesta correcta.<\/span><\/li>\r\n<li><span style=\"font-weight: 400;\">\u00bfC\u00f3mo aumentar la tasa de respuesta de nuestros clientes?<\/span><\/li>\r\n<li><span style=\"font-weight: 400;\">\u00bfC\u00f3mo conseguir el sponsoreo ejecutivo?<\/span><\/li>\r\n<li><span style=\"font-weight: 400;\">Primeros pasos para una buena gesti\u00f3n de la Experiencia.<\/span><\/li>\r\n<li>C\u00f3mo integrar la Experiencia del Cliente y del Empleado.<\/li>\r\n<\/ul>\r\n<p>Realizaremos ejercicios personalizados y aplicados a tu empresa, que luego podr\u00e1s llevarlos a la pr\u00e1ctica con tus clientes.\u00a0<\/p>\r\n<p><span style=\"color: #333399;\"><strong>Objetivos<\/strong>:<\/span> Comprender los conceptos b\u00e1sicos para una exitosa gesti\u00f3n en la implementaci\u00f3n de un programa de Voz del Cliente en nuestras empresas.\u00a0 \u00a0<br \/><span style=\"color: #333399;\"><strong>Duraci\u00f3n:<\/strong> <\/span>3 horas.<br \/><span style=\"color: #333399;\"><strong>Plataforma:<\/strong><\/span> Zoom.\u00a0<br \/><span style=\"color: #333399;\"><strong>Costo del Taller:<\/strong><\/span> U$S 120<\/p>\r\n<p style=\"text-align: center;\"><strong>Instructores:<\/strong><\/p>\r\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.linkedin.com\/in\/mariaceciliafreccero\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-15308 size-medium\" src=\"https:\/\/witadvisor.com\/news\/wp-content\/uploads\/2020\/11\/Cecilia-148x163.png\" alt=\"\" width=\"148\" height=\"163\" \/>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/a> <a href=\"https:\/\/www.linkedin.com\/in\/alejandro-rodero\/\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-15307 size-medium\" src=\"https:\/\/witadvisor.com\/news\/wp-content\/uploads\/2020\/11\/alejandro-144x163.png\" alt=\"\" width=\"144\" height=\"163\" \/><\/a>\u00a0<\/p>\r\n<p style=\"text-align: center;\"><br \/><span style=\"font-family: tahoma,geneva,sans-serif;\"><span style=\"font-size: 20px;\"><span style=\"color: #ffa500;\"><strong>JUEVES 26 de Noviembre<\/strong><\/span><\/span><\/span><\/p>\r\n<p style=\"margin: 0; font-weight: normal; text-align: center;\"><span style=\"font-family: tahoma,geneva,sans-serif;\"><span style=\"font-size: 18px;\"><span style=\"color: #ffa500;\"><strong>3pm (GTM-3)<\/strong><\/span><\/span><\/span><\/p>\r\n<p style=\"margin: 0; font-weight: normal; text-align: center;\"><span style=\"font-family: tahoma,geneva,sans-serif;\"><span style=\"color: #00000d;\"><span style=\"font-size: 14px;\">12am MEX 1pm COL\/PER | 3pm PAR\/CHI\/UY | 7pm ESP<br \/><br \/><\/span><\/span><\/span><\/p>\r\n<table class=\"button-holder-table-mso button-holder-table\" style=\"border-spacing: 0; border-collapse: separate !important; padding: 0; vertical-align: top; text-align: center; text-size-adjust: 100%; border-radius: 0px; background-color: #ff9b05; border: 1px solid #ffffff; font-family: verdana; color: #ffffff; font-size: 16px;\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" align=\"center\">\r\n<tbody>\r\n<tr style=\"padding: 0; vertical-align: top; text-align: center;\">\r\n<td class=\"button-holder-cell\" style=\"word-wrap: break-word; -webkit-hyphens: auto; -moz-hyphens: auto; hyphens: auto; border-collapse: collapse !important; padding: 10px; vertical-align: top; text-align: center; font-weight: normal; font-family: arial; color: #000000; font-size: 12px;\" align=\"center\" valign=\"middle\"><!-- [if lte mso 15]><v:roundrect xmlns:v='urn:schemas-microsoft-com:vml' xmlns:w='urn:schemas-microsoft-com:office:word' href='https:\/\/witcx.com\/qr\/webinar\/' style='height:48px;v-text-anchor:middle;width:216px;' arcsize='0%' strokecolor='#ffffff' fillcolor='#ff9b05'><w:anchorlock><\/w:anchorlock><center style='color:#ffffff;font-family:verdana;font-size:16px;'>QUIERO REGISTRARME<\/center><\/v:roundrect><![endif]--><a class=\"email-button-mso email-button link-button\" style=\"font-weight: normal; letter-spacing: normal; line-height: 100%; text-align: center; text-decoration: none; overflow-wrap: break-word; font-size: 16px; font-family: verdana; color: #ffffff;\" href=\"https:\/\/witcx.com\/qr\/webinar\/\" data-align=\"center\" data-bordercolor=\"#ffffff\" data-fillcolor=\"#ff9b05\" data-font=\"verdana\" data-fontcolor=\"#ffffff\" data-fontsize=\"16px\" data-padding=\"10px\" data-shape=\"Rectangle\">QUIERO REGISTRARME<\/a><\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n<p><img decoding=\"async\" style=\"margin: 0 auto; display: block; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic; width: auto; max-width: 70%; clear: both;\" src=\"https:\/\/countdown.mailpro.com?CID=nnVcaLrc261NnqFew%2fZnuw%3d%3d&amp;day=26&amp;month=11&amp;year=2020&amp;hours=15&amp;minutes=0&amp;zoneId=26&amp;lan=es&amp;style=Circle&amp;fFamily=verdana&amp;fSize=1&amp;dCol=98cc5c&amp;bgCol=ffffff&amp;lCol=000000&amp;lBorderCol=98cc5c&amp;lBorderHt=3&amp;lStyle=1\" \/><\/p>\r\n\r\n\r\n\r\n<div>\r\n<p class=\"wp-block-paragraph\">&nbsp;<\/p>\r\n<\/div>\r\n","protected":false},"excerpt":{"rendered":"<p>Preparandonos para el 2021, Te invitamos a participar de este Taller Pr\u00e1ctico donde revisaremos juntos como implementar una buena estrategia de Gesti\u00f3n de Experiencia del Cliente, respondiendo las siguientes preguntas:\u00a0 Diferencias entre Satisfacci\u00f3n y Experiencia.\u00a0 \u00bfC\u00f3mo y d\u00f3nde comenzar a medir la experiencia de nuestros clientes en nuestra empresa? Claves para la creaci\u00f3n de la [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":15305,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-15297","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sin-categoria"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Gesti\u00f3n de la Experiencia del Cliente: Taller Pr\u00e1ctico<\/title>\n<meta name=\"description\" content=\"\u00danete a nuestro taller y aprende sobre la gesti\u00f3n de la experiencia del cliente, midiendo y mejorando la satisfacci\u00f3n en tu empresa.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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