{"id":15447,"date":"2021-06-25T18:48:24","date_gmt":"2021-06-25T18:48:24","guid":{"rendered":"https:\/\/witadvisor.com\/news\/?p=15447"},"modified":"2026-06-24T17:27:16","modified_gmt":"2026-06-24T20:27:16","slug":"la-experiencia-del-cliente-clave-para-el-exito","status":"publish","type":"post","link":"https:\/\/witadvisor.com\/news\/la-experiencia-del-cliente-clave-para-el-exito\/","title":{"rendered":"La experiencia del cliente, clave para el \u00e9xito"},"content":{"rendered":"<div class=\"et_pb_section_0 et_pb_section et_section_regular et_block_section\">\n<div class=\"et_pb_row_0 et_pb_row et_block_row\">\n<div class=\"et_pb_column_0 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><p><em>Publicado en periodico<\/em><strong><em> <a href=\"https:\/\/www.cronista.com\/management\/costumer-centric-la-satisfaccion-antes-que-nada\/\" target=\"_blank\" rel=\"noopener\">El Cronista<\/a><\/em><br \/>\n<\/strong><\/p>\n<p>La importancia de mejorar la <strong>experiencia del cliente<\/strong> y las diferentes formas de medir el \u00e9xito en una organizaci\u00f3n en una \u00e9poca en donde la experiencia y satisfacci\u00f3n del clientes pueden ser m\u00e1s relevantes que el precio o la calidad.<\/p>\n<p><!--more--><\/p>\n<h3><strong>Repensar el Negocio<\/strong><\/h3>\n<h5>Seg\u00fan Cecilia Freccero, CEO de <a href=\"https:\/\/witadvisor.com\/news\/\" target=\"_blank\" rel=\"noopener\">Wit Advisor<\/a>:<\/h5>\n<p><em>\"hay algunos factores que debemos tomar en cuenta, y que casualmente han sido agudizados por la pandemia. Por ejemplo, las ganas que tenemos todos de vivir \u00fanicamente buenas experiencias, la baja tolerancia que hay a los errores en los servicios, lo que lleva enseguida a malos comentarios en las redes sociales, con la viralidad que eso implica, la creciente competencia en todos los rubros, la necesidad de comunicaci\u00f3n digital que todos tenemos, la falta de comunicaci\u00f3n humana que las empresas tienen, pretendiendo resolver todo con un robot. Todos estos factores juntos nos obligan a pensar que estamos frente a nuevos clientes a los cuales ya no conocemos c\u00f3mo cre\u00edamos\".<\/em><\/p>\n<p><em>\"'Volver a empezar' y 'volver a pensar' nuestro negocio es mi recomendaci\u00f3n, casi como si estuvi\u00e9ramos entrando en un mercado nuevo, centr\u00e1ndonos en este nuevo cliente post-pand\u00e9mico, que vino para quedarse\", <\/em>remata Freccero.<\/p>\n<p>Si quieres ir a la nota del Peri\u00f3dico El Cronista, haz click <a href=\"https:\/\/www.cronista.com\/management\/costumer-centric-la-satisfaccion-antes-que-nada\/\" target=\"_blank\" rel=\"noopener\">Aqu\u00ed.<\/a><\/p>\n<p>&nbsp;<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":15450,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[],"class_list":["post-15447","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-wit-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Experiencia del cliente: clave para el \u00e9xito empresarial<\/title>\n<meta name=\"description\" content=\"La experiencia del cliente es clave para el \u00e9xito y crecimiento en cualquier empresa. 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