{"id":15496,"date":"2021-05-07T16:45:19","date_gmt":"2021-05-07T19:45:19","guid":{"rendered":"https:\/\/witadvisor.com\/news\/?p=15496"},"modified":"2026-06-24T14:08:07","modified_gmt":"2026-06-24T17:08:07","slug":"buenas-practicas-sobre-optimizacion-y-digitalizacion-de-la-experiencia-del-cliente","status":"publish","type":"post","link":"https:\/\/witadvisor.com\/news\/buenas-practicas-sobre-optimizacion-y-digitalizacion-de-la-experiencia-del-cliente\/","title":{"rendered":"Optimizaci\u00f3n y digitalizaci\u00f3n de la experiencia del cliente"},"content":{"rendered":"<header id=\"mvp-post-head\" class=\"left relative\">\n<p class=\"mvp-post-title left entry-title\">Expertos compartir\u00e1n buenas pr\u00e1cticas sobre optimizaci\u00f3n y digitalizaci\u00f3n de la experiencia del cliente.<\/p>\n<\/header>\n<p><!--more--><\/p>\n<div id=\"mvp-post-content\" class=\"left relative\">\n<div id=\"mvp-post-feat-img\" class=\"left relative mvp-post-feat-img-wide2\">A pesar de que el 2020 fue un a\u00f1o de transformaci\u00f3n r\u00e1pida en la forma en que las personas viven, colaboran y se conectan, la experiencia del cliente sigue creciendo como factor crucial para el \u00e9xito de los negocios. Las empresas han experimentado de primera mano los cambios en el comportamiento del consumidor y quieren saber qu\u00e9 es lo que se avecina.<\/div>\n<div id=\"mvp-content-wrap\" class=\"left relative\">\n<div id=\"mvp-content-body\" class=\"left relative\">\n<div id=\"mvp-content-body-top\" class=\"left relative\">\n<div id=\"mvp-content-main\" class=\"left relative\">\n<div id=\"tps_slideContainer_2033\" class=\"theiaPostSlider_slides\">\n<div class=\"theiaPostSlider_preloadedSlide\">\n<p>En este contexto, el 19 Y 20 de mayo de 2021 de 9:00 a 12:30 hrs., la C\u00e1mara Boliviana de Empresas de Contacto e Interacci\u00f3n con el Cliente \u2013 CBECIC, con el apoyo de CAINCO llevar\u00e1 a cabo el 6to. Congreso Internacional de Contact Center e interacci\u00f3n con clientes, de forma 100% virtual.<\/p>\n<h3><strong style=\"color: #333333; font-size: 18px;\">Buenas pr\u00e1cticas sobre optimizaci\u00f3n y digitalizaci\u00f3n de la experiencia del cliente<\/strong><\/h3>\n<p>Es as\u00ed que este importante congreso, busca ser una plataforma en el cual expertos internacionales y nacionales puedan discutir sobre los cambios, la evoluci\u00f3n y las tendencias del concepto de \u201cExperiencia del Cliente\u201d con la finalidad de compartir y debatir las mejores pr\u00e1cticas que se van desarrollando en la regi\u00f3n en temas relacionados a:<\/p>\n<\/div>\n<div class=\"theiaPostSlider_preloadedSlide\">\n<p>La importancia de la tecnolog\u00eda y la Inteligencia Artificial para desarrollar productos y servicios basados en las necesidades del cliente, los cambios en el consumidor post COVID, \u00bfC\u00f3mo acceder al mercado global de clientes?, habilidades blandas necesarias para la adaptaci\u00f3n a un entorno digital, experiencia del Cliente en e-Commerce y la creaci\u00f3n de experiencias memorables, entre otros temas.<\/p>\n<p>Este congreso contar\u00e1 con la participaci\u00f3n de <a href=\"https:\/\/www.linkedin.com\/in\/mariaceciliafreccero\/\" target=\"_blank\" rel=\"noopener\">Mar\u00eda Cecilia Freccero<\/a>, postgraduada en Direcci\u00f3n de Marketing (Madrid), Coach con especializaci\u00f3n en las \u00e1reas Comerciales, Marketing, Comunicaci\u00f3n, Especialista en Customer &amp; Employee Experience y CEO de <strong><a href=\"https:\/\/witadvisor.com\/news\/\" target=\"_blank\" rel=\"noopener\">Wit Advisor<\/a><\/strong>, una plataforma que permite medir la experiencia de clientes y empleados en tiempo real y con inteligencia artificial.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>Si quieres ir a la nota completa, haz click <a href=\"https:\/\/www.revistamatices.com\/expertos-compartiran-buenas-practicas-sobre-optimizacion-y-digitalizacion-de-la-experiencia-del-cliente\/\" target=\"_blank\" rel=\"noopener\">Aqu\u00ed<\/a><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Expertos compartir\u00e1n buenas pr\u00e1cticas sobre optimizaci\u00f3n y digitalizaci\u00f3n de la experiencia del cliente.<\/p>\n","protected":false},"author":1,"featured_media":15825,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[],"class_list":["post-15496","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-wit-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Optimizaci\u00f3n experiencia del cliente: mejores pr\u00e1cticas digitales<\/title>\n<meta name=\"description\" content=\"La optimizaci\u00f3n de la experiencia del cliente es crucial para el \u00e9xito. 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