A timely managed complaint could prevent further impact to your organisation including potential legal actions.
Listening to your customers’ feedback and complaints allows your organisation to understand and improve their experience and make the necessary changes to your services.
Feedback and complaints platform
Wit Advisor enables several channels for your customers to raise complaints or provide feedback and provides your organisation with the opportunity to handle complaints in real time before they reach a social network, other people or even your competitors.
We would guide you and help you design the processes to capture and handle complaints to ensure your customers are well looked after and your reputation and profits are not impacted.
Star managing your reputation on and off-line and handle complaint and feedback in real time.
Wit Advisor support several channels for your customers to provide feedback or raise complaint such as: QR, SMS, website or direct links.
You could choose one, many or all the channels according to your customers’ preferences.
Enables monitoring the quality of the services provided by your employees, broken down by branches or franchises.
Protect your brand reputation off/online and prevent your customers reaching the social networks or your competitors.
Receive real time dissatisfaction alerts and prevent bad experiences from spreading across multiple social networks.
Wit Advisor enables tracking the claim throughout the stages and viewing the actions taken to resolve it.
