Wit Advisor is an omnichannel and multichannel platform that enables organisations to understand their customers and employees’ journey and to improve internal relationships and processes by capturing and measuring satisfaction and feedback at each point of contact.
Integration with the organisation systems combined with artificial intelligence analysis provides companies with the necessary information to make the right decisions based on the voice of their customers and employees.
Our alert system identifies and notifies in real time about dissatisfied customers, giving the organisation the opportunity to turn a bad experience into an opportunity to consolidate loyalty and to improve their processes. On the other hand, satisfied customers will be invited to share their experience in social networks, considerably increasing the brand reputation.
Information is sourced from multiple channels.
Manage the experience, your service, your branches and increase your sales, all from one platform.
Real time alerts and reports with artificial intelligence analysis.
Similar to WhatsApp, the survey design generates confidence, curiosity and more responses.
A wide variety of question types, tree structure and exclusion rules available in multiple languages.
Reach out through different social networks and invite referrals.
We integrate to different technologies to measure the experience e.g. Whatsapp, mail, SMS, QR code, direct link, from a website, social networks, etc. No installation or special configuration required.
Simple, friendly and fun to answer.
With exclusion rules.
100% responsive, fits all devices.
To your company and to all mobile formats.
With automatic configuration.
Open, closed, with video, images, etc.
Multiple types of LIVE reports processed with ARTIFICIAL INTELLIGENCE, adapted to each organisation needs. Measure the customer (CX) and/or employee (EX) satisfaction in real time. Analyse opinions in their natural language (NLA) with artificial intelligence (AI). Customers Geolocation. Measure the NPS, monitor branches or franchises performance. Manage complaints. Measure the Customer Effort Index (CES), View the LIVE Customer Journey Map of your entire company. All from one platform.
We integrate to any CRM, ERP, Reservation System or Management System to enable the experience measurement processes to run automatically.
Manual surveys can also be sent with no need for further configuration.
