WIT turns feedback, emotions and conversations into actionable intelligence to improve the customer experience, protect your reputation and make better decisions.
WIT integrates with the tools
you already use
WIT connects comments, emotions and behaviors to turn what your customers and team members experience into clear insights, priorities and concrete actions.
⭐⭐⭐⭐⭐ Excellent service. I’d definitely come back.
“I waited too long to be helped.”
“The product was out of stock.”
Main reason customers recommend us.
Increased friction over the last 72 hours.
High priority to reduce detractors.
The difference is not in listening.
It is in knowing where to act.
| Traditional CX platform | WIT — Experience Intelligence | |
|---|---|---|
| Issue detection | Scattered data, no integrated view by touchpoint | ✓ Detect issues in real time |
| Response to unhappy customers | You find out late, through a public review | ✓ Instant alert + AI-suggested message |
| Feedback capture | Low response rates and data with no operational context | ✓ 45–60% via WhatsApp |
| Comment analysis | Slow, manual reading | ✓ AI that detects patterns, risks and priorities |
| Google Reviews | Manual management, no context | ✓ Suggested replies and publishing from one place |
| Concrete action | You get reports | ✓ You get tasks to execute today |
Every piece of feedback becomes a signal. Every signal becomes a concrete action to improve the experience, operations and results.
See which locations are performing best, where operational risk lies, and what is affecting the customer experience.
Every unhappy customer is an opportunity. WIT alerts you, suggests what to say, and automatically escalates if there's no action.
Surveys where your customers actually respond: 45–60% response rate on WhatsApp vs 6–8% by email.
WIT analyzes the sentiment of every comment, detects recurring themes and generates actionable weekly summaries.
Centralize and reply to Google reviews from one place, with AI-suggested responses in the tone you choose.
Design custom surveys and send them via WhatsApp, email, QR code or web link, based on the channel and moment that fit each customer.
A ranking of WIT Score, NPS and CSAT across locations to spot where to focus resources first.
Weekly or monthly reports with an AI executive summary, sent automatically to each person responsible.
Roles and permissions by location: every admin, supervisor or advisor sees and acts only on what's relevant to them.
WITTY analyzes thousands of interactions, identifies patterns and turns experience into actionable intelligence to help teams, leaders and experience specialists make better decisions.
Negative comments about wait times grew 38% over the last 72 hours.
Reach out to recent detractors, review staffing during peak hours and track progress for 7 days.
NPS, CSAT, CES and Google Reviews help you read the experience with more precision and act with focus.
WIT summarizes the full experience by combining WIT Score, NPS, CSAT, detractors and operational drivers. This way you can see what is working, what is creating friction, and where to act first.
From franchises to clinics, retail or services, WIT helps detect opportunities, risks and priorities at every touchpoint.
Compare locations, spot at-risk sites and protect the experience across your whole brand.
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Understand what affects the in-store experience, digital channels, service and repeat purchases.
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Measure service, wait times, product, ambience and repeat visits by location.
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Measure patient experience, follow-up, care and post-visit satisfaction.
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Detect friction in service, claims, renewals and customer support.
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Understand the experience by customer, salesperson, region, channel or stage of the sales process.
See solutionDetect risks, opportunities and priorities in real time, before they turn into lost customers, lost reputation or lost revenue. Contact us — we can help.
THE VISION BEHIND WIT
More than 8 years helping organizations transform experience into better decisions and better results.
Organizations that already trust WIT
The experience gained alongside leading organizations helped shape the vision behind WIT.
"Wait time" mentions rose 38% this week at the Aventura location.
Reach out to recent detractors and add staff during peak hours.