WIT turns feedback, emotions and conversations into actionable intelligence to improve customer experience, protect your reputation and make better decisions.
WIT integrates with the tools you already use
Customers who do not return, problems you do not see and opportunities no one recovers. That is also a loss.
≈ USD 4,800 per year
from customers who leave before you detect them.
Centralize feedback, reputation and customer experience in one platform to act faster.
Send surveys via WhatsApp or QR at the right moment, while the experience is still fresh.
Receive NPS, CSAT, CES and comments in one place, in real time.
Detect patterns, emotions, risks and opportunities before they further affect your operation.
Prioritize actions, respond quickly and measure evolution with real data.
Measure customer satisfaction, detect problems and act before they impact your business.
See which locations are performing best, where there's operational risk and what's affecting customer experience.
Every unhappy customer is a recovery opportunity. WIT alerts you, suggests what to reply and helps you act before losing them.
Capture feedback where your customers actually respond and turn every interaction into actionable data.
More responses, more context and more ability to act.
WIT transforms customer feedback into actionable decisions. It detects patterns, risks and opportunities automatically.
Centralize and respond to Google Reviews from one platform to protect reputation, trust and conversion.
WITTY analyzes behavior, emotions and patterns to detect risks, opportunities and operational priorities.
Negative comments about wait time grew 38% in the last 72 hours.
Contact recent detractors, review staffing during peak hours and track evolution over 7 days.
Measure loyalty, satisfaction, effort and operational signals to understand what's happening and act in time.
Measures loyalty, promoters, passives and detractors to understand the real bond with your brand.
Evaluates satisfaction after a purchase, visit, service or specific interaction.
Detects operational friction and moments where the customer had to work too hard.
AI analyzes topics, emotions and patterns to show you what's really happening.
Include open, closed, star, icon, location selection, Google Maps and custom fields based on your operation.
WIT summarizes the full experience combining WIT Score, NPS, CSAT, detractors and operational drivers. See what's working, what's causing friction and where to act first.
The difference is not in receiving answers. It's in detecting what decisions your business needs.
| Traditional surveys | WIT | |
|---|---|---|
| Problem detection | You measure satisfaction and see numbers | ✓ You detect problems in real time |
| Response to unhappy customers | You find out late, via a public review | ✓ Immediate alert + AI-suggested message |
| Response rate | 6–8% by email | ✓ 45–60% via WhatsApp |
| Comment analysis | Manual and slow reading | ✓ AI that detects patterns, risks and priorities |
| Google Reviews | Manual management, no context | ✓ Suggested replies and publishing from one place |
| Concrete action | You receive reports | ✓ You receive tasks to execute today |
WIT works for branches, franchises, areas, teams, channels or business units that need visibility and action.
Compare locations, detect at-risk branches and protect the experience of your entire brand.
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Understand what affects in-store, digital channel, service and repurchase experience.
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Measure service, wait times, product, ambiance and recurrence per location.
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Measure patient experience, follow-up, service and post-visit satisfaction.
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Detect friction in service, claims, renewals and customer support.
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Understand experience by client, salesperson, area, channel or stage of the sales process.
See solution →WITTY analyzes behavior, emotions and patterns to help you detect risks, opportunities and operational priorities.
A platform designed for businesses with branches, distributed operations and a focus on customer experience.
No. WIT can capture feedback via WhatsApp, QR or email. WhatsApp stands out for its high response rate, but it is not the only channel.
Yes. It also works for businesses with departments, sales teams, channels, regions or business units.
NPS, CSAT, CES, open comments, sentiment, recurring topics, detractors, recovery and historical trends.
It's the process of detecting unhappy customers, contacting them, logging the action and measuring whether the experience was recovered.
Yes, but it goes further: it doesn't just capture responses — it also helps interpret them and activate concrete actions.
Yes. WIT lets you centralize reviews, analyze them and prepare AI-suggested replies to improve your reputation.
Why WIT is different
Customer experience is no longer just marketing.
It's business strategy.
Companies that understand how their customers feel detect problems earlier, respond faster and better protect their revenue. WIT connects experience, operations and reputation in one platform.
Companies that stopped guessing and started deciding with data.
Book a demo and get clarity in minutes. Detect problems, prioritize actions and start deciding with real data.
