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Smart Surveys

Listen to your customers from any channel

Capture feedback through WhatsApp, QR, email or custom links and turn every response into actionable information for your operation.

WhatsApp · QR · emailNPS · CSAT · CESOpen-ended · stars · icons
WIT Smart Surveys — multichannel feedback via WhatsApp, QR and email

Reach your customers where they are

WhatsApp, SMS, QR, email, unique link, NFC and web — all from a single platform.

WhatsApp
SMS
Email
QR Code
NFC / Tap
Web / Link

Designed to respond and act

Conversational design

Custom look & feel for your brand. WhatsApp-style interface, 100% responsive and user-friendly.

Omnichannel distribution

WhatsApp, SMS, email, unique link, QR code, NFC and social media from a single control panel.

Multiple formats

NPS, CSAT, CES, open-ended, closed questions, stars, icons, images, videos, location and more.

Smart flow

Decision tree logic and exclusion rules: each customer gets the right questions at the right time.

Real-time alerts

Automatic detection of critical responses with immediate alerts to the right people.

Automatic loop closure

Responses trigger recovery workflows or direct actions in WIT — no manual steps needed.

From contact to actionable data

Set up, send and get results ready to act on in minutes.

01

Set up your survey

Choose metrics (NPS, CSAT, CES), custom questions and design the conversational flow.

02

Activate channels

Launch via WhatsApp, QR, email or link — with sending rules by location, date or operation trigger.

03

Centralize responses

All responses arrive in a unified panel with automatic AI analysis.

04

Act immediately

Alerts, recovery tasks and automatic follow-up to never lose an at-risk customer.

WIT survey flow: WhatsApp, QR, email and link into WITTY AI and dashboard with NPS, responses and sentiment

Start listening better to your customers.

Book a demo and we will review which survey works best for your operation.

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