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AI applied to CX

AI that turns comments into decisions

WIT's applied intelligence reads your customer feedback, detects emotions and patterns, and tells you where to focus first.

Sentiment analysisPattern detectionPrioritized actions
Insight detected
Priority: High
23Negative mentions
−8NPS vs prev. week
3Detected patterns
Main driver: wait time and poor follow-up

You don't need more data. You need to know what to do with it.

WIT processes every comment, classifies emotions, groups patterns and tells you what to prioritize — automatically.

Sentiment analysis

Classifies frustration, satisfaction, indifference and anger in each response.

Patterns by area

Groups recurring themes: wait time, service, product, follow-up, price.

Prioritized actions

Suggests where to focus based on impact and frequency of each issue.

From scattered comments to clear priorities

WITTY Intelligence Engine processes feedback in real time.

01

Reads comments

Processes responses from surveys, WhatsApp, QR and other channels.

02

Detects emotions

Classifies the type of experience: positive, negative, neutral or mixed.

03

Groups patterns

Identifies the topics that appear most and with the most impact.

04

Prioritizes actions

Suggests which area or location to address first.

WIT AI Dashboard: sentiment analysis, experience drivers, NPS and CSAT with pattern detection

You don't need more data. You need to know what to do with it.

WIT transforms feedback into insights and insights into operational decisions. No complex dashboards, no endless reports.

Frequently asked questions

Does WIT use AI to analyze comments?

Yes. WITTY reads every response and classifies emotions, patterns and priorities automatically.

What languages does it support?

Spanish and English. Portuguese coming soon.

Does it replace human analysis?

No. It complements it: WIT handles the processing so the team can focus on action.

How often does it update?

In real time. Each new response is processed immediately.

Let AI tell you where to focus.

Schedule a demo and we'll show you how WIT turns your customer feedback into clear priorities.

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