Retail

Understand what happens in each store and channel before losing sales.

WIT helps retail chains, store-based brands and omnichannel businesses measure satisfaction, service, availability, wait times, repeat purchases and reputation by touchpoint.

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Physical storeDigital channelsRepeat purchaseGoogle Reviews

WIT Score82

Store NPS+41

At risk6

Retail experience drivers

Last 30 days · comments and surveys by store

Service

Product

Stock

Wait time

How WIT helps

One view for every store and channel

Understand which store, team or channel is generating the most dissatisfaction — and act before it becomes a sales or reputation problem.

NPS by store

Compare performance per location and identify which ones need immediate attention.

Omnichannel visibility

Measure in-store, e-commerce, click & collect and omnichannel experience together.

Detect causes of returns

Understand whether returns and exchanges are driven by product, service or expectation gaps.

Use cases

Designed for retail operations

🛍️ Purchase

Post-purchase
survey.

Collect feedback after every purchase — in-store or online.

🔄 Returns

Returns and
exchanges tracking.

Understand the reason behind returns and the experience of the resolution process.

📦 Click & Collect

Click &
collect experience.

Measure the pickup experience specifically, a key moment for omnichannel loyalty.

📡 Omnichannel

Omnichannel
service.

Compare in-store, digital and mixed channel metrics in a single dashboard.

📢 Marketing

Customer Experience
Marketing.

Generate marketing actions that help measure and improve the customer experience.

👥 Employees

Employee
Experience.

Measure in real time the experience your employees deliver to customers and detect improvement opportunities.

NPSPer store

CSATBy channel

AlertAt-risk

LoopClosed

Know what's happening in each store before losing customers.

Schedule a demo and we'll show you how WIT gives you visibility and action across your retail network.

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