Privacy Policy

1 Data controller

The data controller for your personal data is WIT, operated by Eclipse Experience LLC, based in Weston, Florida, United States. For privacy-related questions, contact us through the channels available at /en/contact.html.

2 Data we collect

2.1 Information you provide directly

• Registration data: name, email address, phone number and company name.
• Payment data: processed securely through Stripe. WIT does not store credit card data.
• Communications: messages sent through contact forms, email or WhatsApp.

2.2 Data generated by use of the service

• Survey data: NPS, CSAT, CES responses and open comments from your end customers.
• Usage data: pages visited, features used and session activity.
• Technical data: IP address, browser type, operating system and device identifiers.
• Review data: Google Business Profile reviews synchronized with your account.

2.3 Data from your end customers

WIT acts as a data processor for the data of your end customers, such as phone numbers and survey responses. As the business using WIT, you are responsible for ensuring that you have an appropriate legal basis for collecting and processing that data.

3 Purpose of processing

We use data to provide the service, create and manage accounts, process surveys, generate dashboards, perform AI analysis, manage billing, send service communications, provide technical support, improve the platform and comply with legal obligations.

4 Legal basis

Depending on the context, processing may be based on performance of a contract, legitimate interest, consent or legal obligation.

5 Third-party sharing

WIT only shares data with service providers needed to operate the platform, under confidentiality and data-processing obligations. These may include infrastructure, authentication, payment, automation, AI, Google Business Profile and WhatsApp Business providers.

6 International transfers

Some providers may be located in the United States or other countries. International transfers are performed using appropriate safeguards required by applicable law, including contractual protections where necessary.

7 Data retention

We retain data only for as long as necessary for the purposes described in this policy. Account data is retained while your subscription is active. After cancellation, data may be retained for a limited period to support reactivation, legal compliance, backups and accounting obligations. Aggregated and anonymized usage data may be retained for statistical analysis.

8 Your rights

Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, object to processing, request portability and avoid decisions based solely on automated processing. WITTY analysis is used as decision-support; final business decisions remain under human responsibility.

You may exercise your rights by contacting WIT through /en/contact.html. We will respond within the period required by applicable law.

9 Security

WIT implements technical and organizational measures designed to protect personal data, including encryption in transit, access controls by role, secure authentication, backups and monitoring of suspicious activity. No system is completely secure, but we apply commercially reasonable safeguards.

10 Cookies

WIT uses cookies and similar technologies for authentication, security, preferences and analytics. You can manage cookie settings through your browser. We do not use advertising cookies for third-party tracking unless expressly stated and consented to where required.

11 Minors

WIT is a business service and is not directed to children. We do not knowingly collect personal data from minors under 16. If we become aware that such data has been collected, we will delete it promptly.

12 Changes to this policy

We may update this Privacy Policy to reflect changes in the service, law or operational requirements. Material changes may be communicated through the platform, by email or by publication on our website.