Pricing
Plans for managing customer experience with WIT
Real-Time Alertsin every plan
Monthly capacityshared across channels
WIT IA – AI includedin every plan
Scales asyour business grows
Monthly
Annual
1 month free
Starter
USD299/month
Up to 500 interactions / month
Up to 2 locations, 2 users
Up to 2 locations, 2 users
- Web, Email and QR included
- NPS, CSAT, CES and key metrics
- Executive dashboard
- Google Reviews management
- Customer history
- Automatic insights from WIT IA AI
- Real-time detractor alerts
- Manual detractor follow-up
Initial implementation: from USD 249
Business
USD699/month
Up to 2,000 interactions / month
Up to 5 locations, 7 users
Up to 5 locations, 7 users
- Everything in Starter +
- Intelligent case management
- Detractor recovery workflow
- Internal benchmark across locations or areas
- Emotional analysis with AI
Initial implementation: from USD 499
⭐ RECOMMENDED
Growth
USD1,499/month
Up to 6,000 interactions / month
Up to 15 locations, 20 users
Up to 15 locations, 20 users
- Everything in Business +
- Intelligent location/area ranking
- AI-suggested replies
- WIT Score per location or area
- Historical comparisons
- Automatic Google Reviews management
- Automatic operational prioritization
Initial implementation: from USD 1,499
Pro
USD2,499/month
Up to 15,000 interactions / month
Up to 25 locations, 30 users
Up to 25 locations, 30 users
- Everything in Growth +
- Predictive AI
- CX + Revenue correlation
- Integrations (API and SSO)
- Enterprise security (SSO, audit and advanced permissions)
- Experience Governance
- Customer Success and dedicated SLA
Initial implementation: from USD 2,499
CONTACT CHANNELS INCLUDED
Email
QR and other channels
WhatsApp * Business API
SMS *
App
Tablets
Google Reviews
*Third-party messaging channels are quoted based on usage.
WIT Enterprise
More than 25 locations, more than 15,000 monthly interactions or special requirements?
Custom pricing based on volume, locations, integrations and service.
What counts as an interaction?
A survey sent by email, SMS or WhatsApp counts as 1 interaction, even if the customer does not respond. A complete conversation counts as 1 interaction, regardless of the number of messages.
On Pro and WIT Enterprise plans, Google Reviews and detractor management do not consume interactions and have no numerical limit.
Automatic Google Reviews management is included from Growth upward. On Starter and Business, it is available as an add-on quoted separately.
Secure and traceable dataRoles, audit and history for critical operations.
Guided implementationInitial setup, onboarding and launch support.
Support in Spanish and EnglishFlorida-based team for LATAM and US companies.