WIT Solutions

Turn feedback into actionable decisions.

WIT helps you detect at-risk customers, reduce churn, protect your online reputation and close the loop with actions visible to the entire team.

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At-risk customers Reduce churn Google Reviews Close the loop

Experience health
Last 30 days · Full network

WITTY detected

WIT Score65

NPS+18

Detractors29%

Service

Product

Wait time

Insight detected

"Wait time" is the main friction point and concentrates the highest churn risk.

Detect at-risk customers

Identify early signals before losing customers.

WIT detects detractors, critical comments, negative emotions and locations or areas with growing risk. The goal is not just to measure: it's to act before the problem escalates.

Automatic alerts

When a critical customer appears, the team receives a clear signal to intervene.

Negative emotions

AI classifies frustration, anger, dissatisfaction or indifference in each comment.

Risk by location

Identifies which branch, area or channel concentrates the most friction and needs attention.

29%Detractors

24hEscalation

AIPatterns

1 viewPriorities

Immediate visibility.Critical customers, alerts, patterns and priorities in a single view.

Reduce churn

Reduce churn by understanding why customers leave.

Churn doesn't start when the customer cancels. It starts when a negative experience goes undetected, unanswered or keeps repeating without correction.

From silent churn to recovery.WIT connects experience signals with retention actions.

Identify frequent causes

Wait time, poor service, lack of follow-up, product, price, or location-specific issues.

Compare locations, areas or teams

Understand where the risk is concentrated and which practices are worth replicating.

Measure recovery

Track contacted, resolved, recovered customers and subsequent trends.

Improve Google Reviews

Turn satisfied customers into public reputation.

WIT connects private feedback with online reputation: identifies promoters, invites them to share their experience and helps respond to reviews with criteria and consistency.

Promoters to Google

When the experience is positive, you can activate the review request.

Suggested replies

AI prepares empathetic, clear replies aligned with your brand tone.

Reputation by location

See which branches need attention and which ones drive the brand forward.

Google ReviewsReputation

Rating4.8★

Unanswered8

Positive+32%

Promoter customer★★★★★

"Excellent service and follow-up."

Critical review★☆☆☆☆

"I had to wait too long."

WIT suggests: "We're sorry about your experience. We want to review what happened and help you resolve it..."

Close the loop

Listening is not enough. You need to resolve and learn.

Closing the loop means every critical customer receives follow-up, an owner, documented action and a measurable outcome.

Detect

The system identifies a negative response or critical comment.

Assign

A case is created and assigned to the right owner.

Contact

The team logs the action and contact with the customer.

Resolve

The outcome is documented and status updated.

Re-survey

Measure whether the experience was recovered.

CasesOpen

24hEscalation

RECRecovered

HistoryLearning

Applied intelligence

Four connected solutions in one single platform.

Detecting risk, reducing churn, improving reputation and closing the loop are not isolated actions. They are part of the same experience management system.

Executive view

A clear read for leadership: where the risk is, what has the most impact and what is improving.

Operational action

Each owner can see cases, alerts, comments and specific tasks.

AI with judgment

WIT identifies patterns, emotions and priorities to avoid scattered manual reading.

Measurable impact

Customer recovery, reputation and metric evolution can be tracked over time.

It's not about receiving responses. It's about acting in time.

Schedule a demo and we'll review how WIT can help you detect risk, reduce churn, improve Google Reviews and close the loop.

Schedule a demo