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Restaurants

Measure service, product and wait times by location.

WIT helps restaurants, cafes, bars and food chains detect friction before it becomes a bad review or a customer who never returns.

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ServiceWait timesProductGoogle Reviews
Location CSAT4.4
NPS+38
Reviews8

Restaurant experience drivers

Last 30 days · comments and surveys

Service
86
Product
82
Ambiance
76
Wait time
41
Critical alert“Wait time” is repeated in negative comments from the night shift.
How WIT helps

Know what each table and channel is experiencing

Capture feedback at the right moment — in person, post-visit or post-delivery — and act before a bad experience becomes a negative review.

Wait time tracking

Measure the impact of wait times on satisfaction and identify peak-hour patterns.

Comparison by location

Understand which venue performs best and which ones need immediate operational attention.

Reputation by venue

Convert satisfied diners into Google reviews for each specific location.

Use cases

Every touchpoint in the dining experience

📱 QR

QR survey
at the table.

Collect in-the-moment feedback while the experience is still fresh.

💬 Post-visit

Post-visit
survey.

Follow up via WhatsApp after the visit to measure overall satisfaction and repeat intent.

🛵 Delivery

Delivery
experience.

Measure packaging, temperature, time and courier service for delivery orders.

⭐ Reviews

Google Reviews
by venue.

Invite happy diners to share their experience on Google — per location.

📢 Marketing

Customer Experience
Marketing.

Generate marketing actions that help measure and improve the customer experience.

👥 Employees

Employee
Experience.

Measure in real time the experience your employees deliver to customers and detect improvement opportunities.

NPSPer venue
CSATPost-visit
AlertReal-time
LoopClosed

Turn every table into a loyalty opportunity.

Schedule a demo and we'll show you how WIT helps you measure, act and improve the dining experience across all your locations.

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