Turn every negative experience into a recovery opportunity with alerts, owners, follow-up and loop closing.
WIT helps you detect, contact, log and measure whether a bad experience was recovered.
Detects negative responses and at-risk customers without waiting for monthly reports.
Assign follow-up to a user or team and prevent cases from going unowned.
Log actions, case status and subsequent evolution.
From the alert to the reconquest, everything stays organized.
The dissatisfied customer is identified.
An owner and priority are assigned.
The team acts with full context.
Resolution and outcome are logged.
Many negative experiences can still be recovered if detected in time and the team responds with judgment.
Ideal for operations where a bad experience can turn into customer loss, a negative review, or reduced repeat business.
It means detecting a negative experience, acting on it and measuring whether it was recovered.
Yes. You can assign owners and track follow-up.
Yes. Detractors can trigger alerts and escalations.
Yes. Especially for detractors or critical comments.
Schedule a demo and we'll show you how to organize your recovery process.