Clinics & Healthcare

Measure patient experience and act quickly.

WIT helps clinics, health centers, aesthetic and wellness practices understand satisfaction, care quality, wait times, post-visit follow-up and online reputation by location, area or professional.

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Patient experiencePost-visitFollow-upGoogle Reviews

Patient CSAT4.6

NPS+52

Sensitive cases5

Patient experience drivers

Last 30 days · comments and surveys

Care quality

Professional

Reception

Wait time

Sensitive alert“Wait time” appears as the main friction point at the North location.

How WIT helps

Patient experience is a quality indicator

Collecting post-visit feedback helps clinics identify pain points in care, administrative processes and follow-up before they affect reputation or patient retention.

Sensitive case detection

WIT identifies critical or emotional feedback that requires immediate and careful follow-up.

Wait time measurement

Understand how waiting room and administrative wait times affect overall patient satisfaction.

Post-visit follow-up

Track whether critical patients feel heard and cared for after their visit.

Use cases

Designed for the healthcare experience

🩺 Post-visit

Post-appointment
survey.

Capture feedback after each consultation — in person or via WhatsApp.

⏱️ Wait times

Wait time
analysis.

Identify which processes cause more dissatisfaction and optimize flows accordingly.

⚡ Cases

Sensitive case
management.

Assign critical cases to the right person with context and follow-up tracking.

⭐ Reviews

Reputation
per clinic.

Convert satisfied patients into Google reviews for each location.

📢 Marketing

Customer Experience
Marketing.

Generate marketing actions that help measure and improve the customer experience.

👥 Employees

Employee
Experience.

Measure in real time the experience your employees deliver to customers and detect improvement opportunities.

NPSPer patient

CSATPost-appointment

LoopClosed

RECRecovered

Better care starts with listening.

Schedule a demo and we'll show you how WIT helps your clinic measure, act and improve patient experience in real time.

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